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Terms and Conditions

1. Privacy / SSL

1.1 Customers details are stored for convenience, we do not give out customer details to third parties
1.2 Metro stores artwork for our customers’ convenience but customers are responsible for safely storing their own artwork
1.3 Credit Card details are encrypted through a 256 bit SSL connection during transmission with eWay for processing
1.4 Metro does not keep credit card details

2. Quoting

2.1 Prices on the Metro website are subject to change without notice
2.2 Quotes supplied to customers are valid for 30 days

3. Payments

3.1 Payment for Graphics is required up front before work commences
3.2 Payment for Printing is required up front before work commences
3.3 Prices are non-negotiable after work commences
3.4 Payments must be verified before orders will move into production

4. Proofing

4.1 All prices for artwork include three proofs that will be emailed to the customer in PDF format. Additional proofs are available at an additional charge
4.2 Digitally printed sample proofs are available on request for an additional charge
4.3 A brief will be supplied to the customer for all design jobs and a price will be quoted based on the brief prepared. If the brief changes after design work commences this will incur an additional charge
4.4 An online proof is by no means an accurate color representation of your final printed piece but it provides an opportunity for you to check the layout, bleeds, crops and final text in hard copy. Electronic proofs do not show transparency and over print issues. Neither do they show color change from RGB or Pantone to CMYK
4.5 If the job specification changes after an order has been placed and before the order has commenced production the order will be cancelled and a new order must be placed with the new specification. No additional graphics charges will apply provided the same artwork can be used for the new order
4.6 Metro do not make changes to artwork that has been supplied by customers. We will check the resolution is appropriate for printing but we will not check Spelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Die Lines, Crop Marks, Transparency, Overprint and Finished Size
4.7 It is the customer’s responsibility to ensure the artwork and details are correct and it is Metros responsibility to ensure that what is printed is consistent with what has been proofed

5. Refunds and Returns

5.1 We absolutely stand by the quality of our work and if there any quality issues that meet any of the criteria below in clause 5.2 the customer will be elligible for either a refund or a reprint, whichever they prefer.

5.2 The criteria for a refund or return are as follows:

5.2.1 Details printed are different from what was proofed
5.2.2 The specification for the job is different from what was ordered
5.2.3 The job has been damaged in transit
5.2.4 The print quality is not  consistent with industry standards for the printing process used
5.2.5 All complaints must be registered within 24 hours of the printing job being received by the customer

 5.3 The job must returned by a customer using Melbourne Metro Printing's preferred courier service before the customer will be elligible for a refund or reprint. The cost of returning the job will be bourne by Melbourne Metro Printing.

6. Artwork

6.1 Customers are responsible for making sure they comply with copyright requirements for all images, text and artwork supplied
6.2 Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason

7. Deliveries

7.1 Delivery to all Melbourne Metropolitan areas is included in the price quoted. Areas where delivery will be free include the postcades Melbourne CBD: 3000-3006, 3205, 8000-8399. Melbourne Metro: 3000-3207
7.2 We use a courier service so someone will need to be available to received the goods. If a courier has to return to deliver goods because there was no one there to receive them an additional charge will apply. Arrangements may be made to leave  goods in a safe location rather than have someone receive them. This must be specified in the order notes when an order is placed
7.3 If the order is delivered to an address other than the address of the customer who ordered the goods the delivery address details must be provided in the order notes when an order is placed
7.4 Delivery times cannot be guaranteed. Deliveries may arrive any time during a normal business day
7.5 Metro will make every effort to deliver printing within the quoted timeframe, but cannot be held responsible should deliveries get held up during transit. If a job is not going to be delivered within the estimated timeframe then the customer will be notified of the delay as early as possible
7.6 If you require the job by a set date you are responsible for informing us of this in the order notes when placing an order.
7.7 We are not responsible for damages that happen in transit but we will seek to claim damages from the courier company on behalf of our customers
7.9 All estimated delivery times are from the time of artwork approval
7.10 The quantity of items ordered will normally include overs

8. These terms and conditions are subject to change without notice

Document Printing
Document Printing

If you are searching for a company that offers quality document printing and photocopying at an affordable price, then you have come to the right place. Whether you need a large number of reports printed, information sheets copied or standard black and white documents produced, Melbourne Metro Printing is your company of choice.

Our multi-purpose black and white printing service is a fast and convenient way to acquire multiple copies of documents when design and presentation aren’t major factors. Documents can be printed on A4 sheets and can be either single or double-sided. If your documents are going to be stored in folders, we are also able to hole-punch them for you, saving time and hassle; we can punch either two holes or four depending on your requirements. This product utilises standard 80gsm office paper.

Whether you require a small or large print run, Melbourne Metro Printing can help. We have state of the art digital printers and use quality toners to ensure a professional finish. With a focus on producing quality printed products at affordable prices, you can rest assured your documents will look great without costing a fortune.

For a truly professional finish please don’t hesitate to ask our friendly staff about the different binding solutions we have to offer. This is a great way of turning your important document into a professional booklet.

We’re also customer-focussed and understand that many companies are working to strict deadlines. As such, we always strive to provide a prompt, timely printing service – meaning your documents will be printed in accordance with your deadlines wherever possible.

If you require further information regarding our black and white printing, don’t hesitate to contact the team today!

Business Cards
Business Cards

In the business world, success rides on ensuring you stand out from the crowd. Custom printed business cards from Melbourne Metro Printing provide the perfect way to leave your details in style.

Business cards generally include a company’s details, an individual’s personal details and any relevant contact information. A company logo is usually included and the general theme of the card is designed to incorporate company colours – ensuring it remains ‘on-brand’. Melbourne Metro Printing utilises state of the art equipment and quality materials to produce cards that are not only professional, but effectively catch the eye! We can print cards using a design of your own, or our experienced graphic artists can create a design for you – the choice is yours.

In terms of size, we offer our customers three different options: super slim (45mm x 90mm), slim (50mm x 90mm) and standard (55mm x 90mm). Cards can also be printed on a wide range of different paper types, incorporating either one-sided or two-sided printing, and can be printed in full colour or black and white.

Other products that can be printed using our business card specifications also include swing tags, loyalty cards, appointment cards, membership cards and quick reference cards. The options are endless!

With digital cards we can also offer great discounts for customers who have different versions of artwork they want printed to the same specifications. Check out the additional kinds option on our website to see how this can save you money (note not available for every spec), or ask our helpful staff for more information.

If you would like to know more about this product, please contact Melbourne Metro Printing today. We strive to ensure our customer service is second to none, and as such we’re always happy to answer your questions and queries!

Flyers
Flyers

Flyers are a range of marketing products that are supplied flat and are generally printed on lighter weight paper stocks.

Flat sizes for flyers typically range from A6 (105 x 148mm) up to A4 (210 x 297mm)

Whether you have just released a new product, have an exciting new offer for consumers or wish to promote an upcoming event, printed flyers are a great way to spread the word.

Brochures
Brochures
 
Brochures are a range of products that are printed onto a large selection of paper stocks
and then folded down from their flat sizes to their finished sizes.

Flat sizes for brochures typically range from A5 (148 x 210mm) up to 6pp A4 (327 x 297mm).

Whether you want to convey the range of products and services your business offers, tell your company’s story,
or promote a brand new special offer, brochures are the perfect way to go about it.
 
Here at Melbourne Metro Printing we can produce professionally printed brochures for your business – whether you need 100, 2000 or more!
Cards

Cards are products printed on heavier 'card' stocks and are often supplied to customers flat with or without a crease line for folding.
Our cards have a number of finishing options to choose from that include creasing, drilling, and corner rounding.
Flat sizes for cards typically range from A6 (105x148mm) up to A4 (210 x 297mm).

 

When it comes to printed cards, the uses are endless. Whether you want to print marketing collateral, menus
wedding stationery, personalised greeting cards, post cards or invitations we have the perfect product for you.

Posters
Posters

This range of products are printed single side on both paper and synthetic stocks.

 

Flat sizes typlically range from A3 (297 x 420mm) up to A0 (841 x 1189mm).

 

Whether you need to advertise a corporate event, fundraising day or your garage band’s new single launch, printed posters are a highly effective way to go about it. We are able to produce high quality posters for a wide range of purposes – and these posters can be printed for either indoor or outdoor use. Consult with our helpful staff to choose a stock that is right for you.

Presentation Folders
Presentation Folders

Presentation folders are a great way to keep sales and marketing collateral together as a package that can be handed out to customers.

 

We have two standard templates that we offer for presentation folders with our listed prices. One template has a 5mm gussett (i.e. 5mm wide spine) and the other template doesn't have a gussett at all (i.e. single fold line for spine). If you have a specific requirement for your folders please discuss these requirements with our helpful staff because we also have a huge range of other folder styles and sizes to choose from.

Paper Labels

Whether you need to brand a new product or better organise your office space, professionally printed labels are the ideal way to go about it. Here at Melbourne Metro Printing, we are able to print off high quality labels that are suitable for an endless array of uses – you’re only limited by your imagination!

When it comes to label printing in Melbourne, we’re your company of choice. Using quality paper, state of the art printers and long-lasting inks, our labels not only look good – but will also stand the test of time. You can rest assured they won’t be fading any time soon!

We’re able to produce individual labels and sheet labels in both small and large quantities, and there are endless options to choose from when it comes to colour, size, shape and paper type.

We can design your labels too!

With a talented team of graphic designers on hand, we can do more than just print your labels for you – we can design them as well.

Equipped with a real eye for detail, our designers will meet with you to ascertain what you want to achieve, before creating a set of designs in accordance with your brief. We also strive to come up with designs that not only suit the purpose, but also accurately reflect the brand image you’ve worked so hard to refine.

Once a design has been finalised, printing begins. We pride ourselves on offering our clients very quick turnaround times (in some cases, as little as three days from the date of order) – so if you need something in a hurry, you can count on us to get it done promptly.

Where do labels come in handy?

Labels can be used for a wide range of different purposes – in fact, the options are endless.

In a business sense, labels can be used to identify and organise. Whether it’s ingredients in a commercial kitchen, tools in a mechanic’s shed, or files in an office, they provide a quick and easy way to find what you’re looking for.

Labels also perform a promotional function, particularly when they are used for product packaging. Here, they can be use to advertise the brand name, convey important information regarding the use of a product, or even promote awards the product or company has won.

No matter your requirement, we’ll be able to create a label that perfectly meets your needs!

Contact our team today

Melbourne Metro Printing is your company of choice when it comes to label printing in Melbourne. Whether you’re looking for a couple of speciality labels or larger quantities, we’re more than happy to help. For more information, don’t hesitate to give us a call on (03) 9484 1303, or send us an email at solutions@melbournemetroprinting.com.au today. 

Docket Books
Docket Books

Are you a small business in need of customised invoice books? Do you require purchase order or receipt books? Looking for a way to quickly and easily duplicate important business forms?

Carbonless books are the answer. Melbourne Metro Printing can produce customised carbonless books for clients, whether you need 5 books, 30 books or more! These books are commonly used when copies of business forms are required, as they provide one copy of the original – which can be either given to the customer or retained for record-keeping purposes. Carbonless books have endless uses; they can be used as invoice books, purchase order books, cash receipt books, quote books and delivery docket books.

Melbourne Metro Printing can produce carbonless books that are personalised to suit your business. We can include your business name, contact details and logo, as well as create a layout that suits your business needs. Each book provides 100 sets of the required document (we can also produce books with 50 sets if needed), and we are able to offer clients a wide range of sizes with either top or left hand side binding. 

If you require more than one copy of an original document, then triplicate or quadruplicate books may be the best option. Triplicate books produce an original plus two copies, while quadruplicate books produce an original plus three additional copies. Melbourne Metro Printing can print these products as well – just ask us!

Place your order online today, or contact us on (03) 9484 1303 if you have any further questions.

Envelopes
Envelopes

In the business world, it’s all about building and promoting your brand. Even something as simple as a branded envelope can make all the difference; it promotes brand awareness and ensures the recipient knows who the letter is from the moment it’s in their hands.

Melbourne Metro Printing can create and print quality branded envelopes for your business that effectively work to promote your brand. Complete with your business colours, logo and contact details, these envelopes don’t just look great – but also ensure any undelivered mail is returned to you!

When it comes to printing specifications, we offer a wide range of options. In terms of sizes, clients can choose between DL (110mm x 220mm), DLX (120mm x 235mm), C5 (162mm x 229mm), C4 (229mm x 324mm) and B4 (250mm x 353mm). We can also print on a selection of different paper and envelope types, depending on the look you want to achieve. Our envelope selection includes plain face/self seal/white wallet (80gsm), plain face/strip seal/white wallet (80gsm), window face (28mm x 95mm)/self seal/white wallet (80gsm), window face (28mm x 95mm)/ strip seal/white wallet (80gsm) and plain face/strip seal/white wallet (100gsm).

In terms of quantity, we can cater to your varying business requirements. We can produce smaller print runs of 500 copies and can also complete larger runs up to 10,000 envelopes. For larger quantities, we ask that you give us a call to discuss your requirements.

If you want to ensure your business stands out from the crowd, printed envelopes add a professional touch, promote brand awareness and also ensure that any undelivered mail makes its way back to you. For more information regarding branded envelopes, contact Melbourne Metro Printing today. 

Letterheads
Letterheads

In the business world, branding is everything.

If you have taken the time to develop your brand image, you want to ensure that you use it to your advantage. After all, what is the point of an eye-catching logo and company colours if you’re not making it a part of your everyday marketing material?

At Melbourne Metro Printing, we can help to ensure your brand gets the attention it deserves via a range of high quality printed products. Letterheads are a great place to begin; as a business, you will almost certainly be sending out documents and other forms of written correspondence to clients and partners alike.

When you are sending hard-copy documents, evoke a professional touch with custom printed letterheads in your company colours. From client contracts and courtesy letters, through to receipts and other documents, sheets printed with your company letterhead are suited to a wide range of applications.

Melbourne Metro Printing offers two different sizes, A4 (210mm x 297mm) and A5 (148mm x 210mm) and we can provide both single and double sided printing. When it comes to the paper type, we offer clients a number of options – including plain paper (100gsm), white recycled paper (100gsm) and Knight Smooth paper (120gsm). We can also cater to a wide range of quantities, from 500 copies through to 10,000 copies or more.

You can supply us with ready-to-print artwork or our graphic designers can come up with a suitable design that meets your business requirements. For more information or to place an order for letterheads, get in touch with our friendly team today!

With Comps
With Comps

Looking for a professional way to deliver a package or document? With Compliments slips are the perfect way to add that personal touch, while looking more professional than a note scrawled on plain paper!

Melbourne Metro Printing can print a wide range of different With Compliments slips to suit businesses of all industries, shapes and sizes. Have a set printed in your business colours, complete with business logo, contact details and even a photo. It’s a great way to appear sincere and personal, whilst also promoting your brand.

Our slips can be printed in a number of sizes. While DL (99mm x 210mm) is the most popular size, we are also able to produce slips in A6 (105mm x 148mm) and A5 (148mm x 210mm).  We also offer our clients a selection of quality paper types, including laser (100gsm), natural recycled (100gsm), white recycled (100gsm) and Knight Vellum (120gsm). Our slips can also be printed either single or double sided, and in black and white or colour – the choice is yours.

As with all of our printed products, we can cater to both small and large quantities. Generally, we can complete print runs of between 100 and 5,000 slips – but we are also able to carry out larger print runs if necessary.

Melbourne Metro Printing also has a team of talented graphic artists; if you would like your With Compliments slips professionally designed, be sure to ask! For more information regarding this quality product, get in touch today.